At Kumkum Threads, we understand that circumstances may arise where you need to cancel your order. We aim to provide a hassle-free cancellation process to accommodate your needs. Please review our cancellation policy below for more details:

Cancellation Window:

• You may cancel your order within 24 hours of placing it. After this timeframe, your order will have entered the processing phase and cannot be cancelled.

Cancellation Process:

• To cancel your order, please contact our customer service team at support@kumkumthreads.com as soon as possible.
• Provide your order number and reason for cancellation to expedite the process.
• Our customer service team will confirm the cancellation request and initiate the refund process if applicable.

Refund Process:

• If your order is eligible for cancellation and a refund, we will process the refund within [number] business days using the original payment method.
• Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or financial institution's processing times.

Partial Cancellations:

• We do not support partial cancellations of orders. If you wish to cancel specific items within an order, you must cancel the entire order and place a new one with the desired items.

Order Modification:

• Once an order is placed, we are unable to modify its contents. If you need to make changes to your order, you may cancel it within the specified timeframe and place a new order with the desired items.

Exceptions:

• Pre-order items, personalized/customized items, and items marked as final sale are not eligible for cancellation.

Contact Information:

• If you have any questions or need further assistance regarding order cancellation, please don't hesitate to reach out to our customer service team at support@kumkumthreads.com

We strive to provide a seamless shopping experience for all our customers and appreciate your cooperation with our cancellation policy.

Thank you for choosing Kumkum Threads!